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Privacy Policy

Last Updated: 20/02/2025

This Privacy Policy applies to Finance Motors Pty Ltd (referred to as “we”, “our”, or “us”). It outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the National Consumer Credit Protection Act 2009 (NCCP Act).

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Collection of Personal Information

We collect personal information that is necessary for us to provide our services, including but not limited to:

  • Name, contact details (phone number, email address, postal address)
  • Date of birth and identification details (e.g., driver’s license, passport number)
  • Financial details, credit history, and employment information (if applying for finance)
  • IP addresses, cookies, and website usage analytics
  • Other personal details required for business or regulatory compliance
We collect personal information when you:
  • Visit our website or use our services
  • Apply for finance or request information
  • Contact us through email, phone, or online forms
  • Engage with our marketing campaigns

Where possible, you may choose to remain anonymous or use a pseudonym when contacting us. However, some transactions (such as finance applications) may require identity verification.

2. Use of Personal Information

We use personal information for the following purposes:

  • Processing finance applications and verifying identity
  • Communicating with customers regarding services
  • Meeting legal and regulatory obligations under the NCCP Act
  • Conducting marketing and promotional activities (you can opt out anytime)
  • Managing customer support and dispute resolution

Improving website functionality and security

3. Credit Information Handling

If you apply for credit with us, we may collect and disclose credit-related personal information in accordance with the Privacy (Credit Reporting) Code 2014. This includes:

  • Disclosing information to credit reporting bodies (CRBs)
  • Assessing your creditworthiness and verifying financial information
  • Storing and securing your credit-related data

You have the right to:

  • Access and correct your credit-related information
  • Request that we do not use your credit information for direct marketing
  • Make a complaint if you believe your credit information has been mishandled

For more information, contact info@financemotors.com.au.

4. Disclosure of Personal Information to Third Parties

We may disclose your personal information to third parties, including:

  • Financial institutions, insurers, and service providers involved in processing transactions
  • Regulatory bodies such as the Australian Securities and Investments Commission (ASIC) and the Australian Financial Complaints Authority (AFCA)
  • Credit reporting bodies where required for finance applications
  • Third-party IT and marketing service providers

We do not sell personal information to third parties. If personal information is transferred overseas due to third-party services such as social media advertising or CRM systems, we take reasonable steps to ensure compliance with Australian privacy laws.
If we disclose your personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient complies with Australian Privacy Laws, unless an exception applies under the Privacy Act.

5. Sensitive Information

We will only collect sensitive information with your explicit consent or where required by law. Sensitive information includes data such as racial or ethnic origin, religious beliefs, political opinions, health data, biometric information, and criminal records.
If you voluntarily provide us with sensitive information, we will assume that you have consented to its collection, use, and disclosure in accordance with this Privacy Policy. However, you may withdraw your consent at any time by contacting us at info@financemotors.com.au.

6. Data Security and Retention

We take reasonable steps to protect personal information from misuse, loss, unauthorized access, or disclosure. Our security measures include:

  • Secure data encryption and restricted system access
  • Regular security audits and staff training
  • Secure disposal of personal data when no longer required

Personal information is retained only as long as necessary to fulfill legal and business obligations. Generally, we retain data for up to 7 years, unless otherwise required by law.

7. Direct Marketing & Opt-Out

We may use your personal information to send marketing communications. You can opt out at any time by:

If you provide a testimonial about our services, we may request your consent before publishing it on our website or marketing materials. Public reviews posted on third-party platforms (such as Google, Facebook, or Trustpilot) may be referenced without additional consent.

8. Website Tracking & Analytics

Our website may use third-party tracking services such as Google Analytics and Facebook Pixel to understand visitor behavior. You can opt out of tracking via your browser settings or by using Google’s opt-out tools.

9. Your Rights: Access & Correction

You have the right to:

  • Access your personal information held by us
  • Request corrections to inaccurate or outdated information

To make a request, contact us at info@financemotors.com.au. We will respond within a reasonable timeframe.

10. Data Breach Notification

In the event of a data breach that is likely to result in serious harm, we will notify:

  • Affected individuals
  • The Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) Scheme

11. Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for their privacy policies and recommend reviewing their terms before providing personal information.

12. Complaints & Dispute Resolution

If you have a complaint regarding how we handle your personal information, you can contact us at info@financemotors.com.au or call 1300 427 334.
If we are unable to resolve your complaint, you can escalate it to:
Australian Financial Complaints Authority (AFCA)
GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678
Website: www.afca.org.au
Additionally, complaints regarding privacy breaches can be escalated to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically to stay informed about how we protect your information.
For any questions, contact info@financemotors.com.au.